Sydney | Permanent | Full time
At Monoova, we are all about freeing businesses to scale. That is why we have designed world-class, bank-grade, global payment solutions to allow businesses to do what they do best. Since our origins in 2017, we have been at the forefront of payments innovation in Australia by delivering novel ways for business to automate how they receive, manage and pay funds. Our clients are among the most innovative companies around. We are committed to supporting them with excellent product to sustain the digital economy of the future. On the back of rapid growth over the past two years, we are on looking for tremendous talent to join the Monoova movement.
People First – We are scaling fast, but we will grow with empathy and kindness – to our people and clients.
Better, together – We will always find a solution, but we know we can do it better together.
Passion for Product – We are built on one common mission, to build the best product for our customers.
Think Big. Brave. Bold. – We will never stop innovating or pushing boundaries to stay ahead of the curve.
We’re only human – We can’t always win, or always be right. But we will always be honest, authentic and accountable.
What you’ll be doing
The Technical Support Officer has the responsibility of working with Monoova’s current clients to support existing integrations as well as the client success team when upselling new features. You will be a member of a small but rapidly growing business with absolute autonomy. Monoova represents an opportunity to be part of a disruptive and fast-growing scale-up, where your contributions have a real and significant impact. You will have been there when it all started, and you will have been one of the key reasons the business really took off.
To support theaggressive growth of Monoova’s business by providing level 1 technical support,assisting with implementation and improving client integrations
Key responsibilities and tasks:
Key Performance Indicators
QUALIFICATIONS, EXPERIENCE and KNOWLEDGE