How Launtel is Transforming Customer Experience with Instant Payments

May 19, 2025

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Proudly Australian-owned and operated, Launtel is an internet service provider (ISP) headquartered in Launceston, Tasmania. Known for being Australia's fast and most flexible internet service provider, Launtel offers customers control over their internet service without lock-in contracts, allowing customers to pause, adjust, or resume their service at any time. One crucial part of delivering agreat customer experience for Launtel was having a wide range of payment options for maximum flexibility.

In our recent interview with Adam Poulton, CEO, Launtel, he shares why they choose Monoova as their preferred payments partner, how the integration and onboarding experience has been, and how it's benefitted their customer experience.

"Launtel wanted a dynamic API that could give their customers plenty of payment options and Monoova had all of those options available from the get go. Integrating with the development team was very easy, a few short weeks and we had all of our payments - PayID and PayTo options, available for our clients and we were accepting payments straight away."

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