How Launtel is Transforming Customer Experience with Instant Payments

May 19, 2025

Share

Proudly Australian-owned and operated, Launtel is an internet service provider (ISP) headquartered in Launceston, Tasmania. Known for being Australia's fast and most flexible internet service provider, Launtel offers customers control over their internet service without lock-in contracts, allowing customers to pause, adjust, or resume their service at any time. One crucial part of delivering agreat customer experience for Launtel was having a wide range of payment options for maximum flexibility.

In our recent interview with Adam Poulton, CEO, Launtel, he shares why they choose Monoova as their preferred payments partner, how the integration and onboarding experience has been, and how it's benefitted their customer experience.

"Launtel wanted a dynamic API that could give their customers plenty of payment options and Monoova had all of those options available from the get go. Integrating with the development team was very easy, a few short weeks and we had all of our payments - PayID and PayTo options, available for our clients and we were accepting payments straight away."

Related Articles

Real-Time Transfers Keep Money Moving During Optus Outage

Click here to read the full article

In this week’s widespread Optus outage, it was interesting to see how PayID was a fallback payment method for savvy small businesses whose point of sale terminals were rendered useless. But PayID, and its sister PayTo, offer more than just a lifeline when connectivity is disrupted. Real-time account-to-account transfers, can offer valuable benefits that keep businesses running and money moving including: - Lower transaction costs - Enhanced security - Accessibility and versatility

How Australia's Payments Reforms will Reshape Insurance in 2025

Click here to read the full article

Our Chief Commercial Officer, David Greene, shares his insights as a keynote speaker at the Future of Insurance Conference 2025 in Sydney. David highlights how insurers can leverage innovative payment technology to maintain competitiveness, boost efficiency, and improve customer experience. The Australian government’s modernisation of the payments system including the phasing out of BECS by 2030 will significantly impact insurers, particularly in operations, compliance, and customer expectations. David explores how Monoova's payment solutions can help insurers prepare for these changes and stay ahead of the curve.‍

What are virtual accounts?

Click here to read the full article

A virtual account is a unique account number assigned within a main settlement account. Businesses that have integrated Monoova have virtual account capabilities we refer to as ‘Automatcher’. This is the unique payment destination clients pay their deposits into (either using BSB and account number or PayID). With Automatcher, payments are instantly identified and easy to reconcile because they are matched to a single user.

Auto-Reconciliation

Instarem unlocks growth & efficiencies with Monoova

Click here to read the full article

Learn how cross-border payments platform, Instarem, uses Monoova’s API to deliver payments at speed, automate reconciliation and enhance their customer experience through transparency of payment outcomes.