How Launtel is Transforming Customer Experience with Instant Payments

May 19, 2025

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Proudly Australian-owned and operated, Launtel is an internet service provider (ISP) headquartered in Launceston, Tasmania. Known for being Australia's fast and most flexible internet service provider, Launtel offers customers control over their internet service without lock-in contracts, allowing customers to pause, adjust, or resume their service at any time. One crucial part of delivering agreat customer experience for Launtel was having a wide range of payment options for maximum flexibility.

In our recent interview with Adam Poulton, CEO, Launtel, he shares why they choose Monoova as their preferred payments partner, how the integration and onboarding experience has been, and how it's benefitted their customer experience.

"Launtel wanted a dynamic API that could give their customers plenty of payment options and Monoova had all of those options available from the get go. Integrating with the development team was very easy, a few short weeks and we had all of our payments - PayID and PayTo options, available for our clients and we were accepting payments straight away."

Monoova Payments Pty Limited (ACN 126 015 227 | AR No. 428863) trading as Monoova (Monoova) is the authorised representative of Monoova Global Payments Pty Ltd (ACN 106 249 852 | AFSL 421414) (Monoova Global), being the issuer of the Combined Financial Services Guide & Product Disclosure Statement Non-Cash Payment Products and Services (FSG/PDS). Copies of the FSG/PDS and the terms and conditions of the products and services offered by Monoova and Monoova Global (disclosure documents and terms) are available by contacting Monoova at support@monoova.com. You should consider the relevant disclosure documents and terms before deciding whether to acquire, or continue to hold, the product or service. The information provided on this website is factual information, is given in summary form, and does not purport to be complete. The information set out does not take into account your particular investment objectives, financial situation or needs. Before acting on any information, you should consider the appropriateness of the information having regard to these matters, and in particular, you should seek independent legal, financial and tax advice.

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