Customer experience is a major factor in customer retention. Whether B2C or B2B, there's an expectation, that as customers or clients, we're receiving a personal and seamless service.
What about payments as an experience?
“Where it has previously been fine to think of the goods or service you bought as being good or bad and the payment experience has being separate, increasingly… the payments part is now integrated into the provision of the goods or service so unless you have a really nice way to interact with your clients on everything… you will lose out to people who are better at it. So, payments as an experience is ultimately going to be about making payments less of an experience”. Christian Westerlind Wigstrom, CEO, Monoova.
Christian joined the Payments as an Experience panel, at Intersekt 2022, to share thoughts and insights on the future of payments for customers and how PayTo will play a key role for both the Australian and global market.
Speakers: Ian Kelsall, Thoughtworks, Christian Westerlind Wigstrom, Monoova and Mark Ledsham, Currencycloud
Moderator: Camilla Bullock, Emerging Payments Association
Monoova Payments Pty Ltd (ABN 38 126 015 227) trading as Monoova (“Monoova”) is the authorised representative of Monoova Global Payments Pty Ltd (ABN 77 106 249 852; AFSL No. 421414 ), the issuer of the Combined Financial Services Guide & Product Disclosure Statement Non-Cash Payment Products and Services dated 20 September 2023. (FSG/PDS). This information is given in summary form and does not purport to be complete. To the maximum extent permitted by law, Monoova does not assume responsibility for, the content, accuracy or completeness of the information presented. Before acting on any information you should consider the appropriateness of the information having regard to these matters and seek independent legal, financial and tax advice. To the extent that the information contained above is sourced from third parties or provides link to third party websites, Monoova takes no responsibility for the accuracy, currency, reliability and correctness of any information included in the material provided by third parties nor for the accuracy, currency, reliability and correctness of links or references to information sources (including internet sites) operated by third parties.